SMS provides an alternative to email for advocate communication — instant text updates on reward milestones.

Steps

1. SMS notifications are sent when a customer has a phone number on file
2. When a reward is won, the system can send an SMS instead of or in addition to email
3. SMS messages include a link to the reward claim page
4. Contact your account manager to enable SMS for your account (feature flag required)

Outcome

Customers receive instant text notifications about their rewards, increasing engagement for those who prefer SMS over email.

Tips

• SMS is best for time-sensitive reward notifications
• The system prioritizes based on available contact info — if a customer has both email and phone, delivery method follows your notification preferences