Edit the text of your referral emails to match your brand voice.

Templates you can edit

• Welcome Activation — sent when a customer activates their referral link
• Welcome Reward — the email the referee (the friend who joins) receives
• Reward Won — sent when a customer unlocks a reward milestone
• Activation Reward — sent when a customer earns a reward for activating

Steps

1. Go to Campaigns from the main navigation
2. Click on Email Templates
3. Select the template you want to customize
4. Edit its text fields — the available fields vary by template, and may include subtitle, introduction, conclusion, and the in-store / online claim steps
5. Use placeholders for dynamic content — {BUSINESS_NAME}, {CUSTOMER_NAME}, {REFERRER_NAME}, and {REFEREE_NAME}
6. Preview your changes
7. Save the template

Outcome

All outbound emails use your customized text, maintaining a consistent brand voice across all customer communications.

Tips

• Keep the tone conversational and aligned with your brand
• Use the preview to check how placeholders will look with real data
• Use Reset to Defaults anytime if you want to start over