SMS notifications are an alternative to email for reaching advocates. When a milestone is hit or a reward is unlocked, advocates can receive a text message instead of — or in addition to — an email.
When to use SMS
Some customer bases respond better to texts than emails. If your advocates are in industries or demographics where email open rates are low, SMS can significantly improve engagement with the reward program.
How it works
SMS notifications are opt-in per customer. When enabled, texts are sent at the same trigger points as email notifications. SMS is a paid add-on billed per message.